Article ID: 244594 - View products that this article applies to.
This article was previously published under Q244594
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When using a Hewlett-Packard (HP) ScanJet 6200C Universal Serial Bus (USB) scanner connected to a computer with an NEC Open Host Controller USB controller, you may suddenly be unable to perform a scan after having started or completed a scanning operation (such as a Preview scan). Also, the scanning software may be listed as Not Responding in the Close Program dialog box.
This problem occurs when the NEC Open Host Controller does not correctly acknowledge a USB packet which is smaller than the full packet size, and the HP ScanJet 6200C does not properly resend a packet that has not been acknowledged.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------- 11/8/99 3:38PM 220.127.116.116 24,416 Openhci.sys WIN98SE 11/22/99 5:04PM 18.104.22.1681 22,944 Openhci.sys WIN98
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/206071/EN-US/ )General Information About Windows 98 and Windows 98 Second Edition Hotfixes