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Error message when you try to install SQL Server 2008 R2

Symptoms
When you try to install Microsoft SQL Server 2008 R2, you receive one or more of the following error messages or experience one or more of the following symptoms. Additionally, you cannot continue with the setup.

Setup error messages or symptoms
Error message 1
The system cannot open the device or file specified.

Error message 2
Setup.rll is either not designed to run on Windows or it contains an error.

Error message 3
The installer has encountered an unexpected error installing this package.

Error message 4
Setup.exe badimage.

Error message 5
Error occurred during the login process due to bad media.

Error message 6
The cabinet file 'Sql.cab' required for this installation is corrupt and cannot be used.

Error message 7
Error reading from file

Symptom 1
You cannot select x64 bit installation.

Symptom 2
Some components are missing on the Select Component page of Setup.

Error messages in SQL Server Setup log files
Note For more information about SQL Server Setup log files, refer to the following topic in SQL Server Books Online:

Error message 1
Error 2337

Error message 2
SQL Server installation failed.

Error message 3
Network error occurred while attempting to read from the file.

Error message 4
The ENU localization is not supported by this SQL Server Media.

Error message 5
Could not find the Database Engine startup handle (Summary.txt file)

Error message 6
Source for file 'p76pctiy.dll' is uncompressed (sql_engine_core_shared)


Event Viewer error message
Failed to initialize SQLSQM timer.
Cause
This problem may occur for one of the following reasons:
  • The installation media is damaged.
  • The installation source is corrupted.
Resolution
To resolve the problem, use one of the following methods:
  • Download the SQL Server image again from the original location, and then rerun the Setup program.
  • If you installed SQL Server over a computer network, install it again from a local drive, and then rerun the Setup program.
  • Rename the Setup.rll file. To do this, follow these steps:
    1. Open Windows Explorer. To do this, click Start, click All Programs, click Accessories, and then click Windows Explorer.
    2. Locate and then click the following folder:
      C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\SQLServer2008R2\resources\1033
    3. Right-click Setup.rll, and then click Rename. See image
    4. Type setup.rll.old, and then press Enter.
    5. Rerun the Setup program.
  • If you are using a localized version of SQL Server, you can change the operating system settings to support localized versions. For more information about how to change the operating system settings, go to the following Microsoft website:IMPORTANT Installations of different language versions of SQL Server instances on the same computer are not supported.
More information
The error messages that are mentioned in the "Symptoms" section may have other causes. If the steps in the "Resolution" section do not resolve the problem, you may be experiencing a different problem. For more information, go to the following Microsoft websites:
  • To verify your installation media by using the Microsoft File Checksum Integrity Verifier tool, go to the following Microsoft website:
  • For more information about how to install SQL Server 2008 R2, go to the following Microsoft website:
  • For more information about known issues when you install SQL Server on Windows 7 or on Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:  
    955725 List of known issues when you install SQL Server on Windows 7 or on Windows Server 2008 R2
Properties

Article ID: 2449398 - Last Review: 07/12/2013 09:33:00 - Revision: 9.1

Microsoft SQL Server 2008 R2 Datacenter, Microsoft SQL Server 2008 R2 Developer, Microsoft SQL Server 2008 R2 Enterprise, Microsoft SQL Server 2008 R2 Express, Microsoft SQL Server 2008 R2 Express with Advanced Services, Microsoft SQL Server 2008 R2 Standard, Microsoft SQL Server 2008 R2 Standard Edition for Small Business, Microsoft SQL Server 2008 R2 Web, Microsoft SQL Server 2008 R2 Workgroup

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