Article ID: 2459779 - View products that this article applies to.
When you attempt to send a file from Microsoft Excel, Microsoft Word, or Microsoft PowerPoint using email, you receive the following error:
This problem occurs when the following registry data is present on your computer:
NOTE: If you do not find the Version value with no data associated with it, or the Version value does not exist at all under this registry path, then there is a different cause of the error. Please search the Microsoft Knowledge Base for additional causes of this error.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
To resolve this problem, delete the Version value from under the \MSMapiApps key using the following steps:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2459779 - Last Review: April 11, 2013 - Revision: 6.0