Article ID: 2459968 - View products that this article applies to.
When you use Microsoft Outlook 2011 for Mac in a Microsoft Office 365 environment, your email server settings aren't automatically set up for Microsoft Exchange Online.
This issue occurs if one of the following conditions is true:
To resolve this issue, use one or more of the following methods, as appropriate for your situation.
Method 1: Make sure that the correct email address is usedMake sure that the correct email address is entered in the Auto Account Setup window.
Method 2: Make sure that the Autodiscover CNAME record exists for your email domainWhen Autodiscover is set up correctly, you can automatically set up Outlook for Mac 2011 to access your account by using only your email address and password. For info about how to create the Autodiscover CNAME record, see Use a CNAME Record to Enable Outlook to Connect
Note DNS record changes can take up to 72 hours to populate through the Internet.
Still need help? Go to the Office 365 Community
Article ID: 2459968 - Last Review: July 6, 2014 - Revision: 24.0