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You cannot search the Global Address List with Windows Phone 7 when connecting to Exchange Server 2003


When using a Windows Phone 7 device to connect to Exchange Server 2003 using Exchange ActiveSync, you are unable to resolve user names within your Global Address List (GAL). 

When creating a new e-mail message, you type the name or alias of an e-mail recipient in your organization's GAL in the TO field and the name is not resolved.  In addition, you are unable to Search the GAL, and can only search local Contacts.

This issue has been fixed in the Windows Phone 7 update 7.0.7390.0, released in March 2011. 

Install the latest updates for your Windows Phone 7 device.  For information on updating your Windows Phone 7 device, see the following topic:

How do I update my phone software?

Prior to the update, the workaround was to address recipients with a complete e-mail address such as

More Information

For additional information on Windows Phone 7 updates, see the following topics:

Windows Phone 7 Updates
Windows Phone 7 Updates History

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2463128 - Last Review: 06/15/2011 19:24:00 - Revision: 7.0

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • KB2463128