Article ID: 2470828 - View products that this article applies to.
In Microsoft Outlook 2010 and Microsoft Outlook 2013, you receive either of the the following errors when you click an outlook:// link that references an Exchange public folder:
In earlier versions of Outlook, the same URL will open the public folder that is specified in the outlook:// path.
If you have not configured Outlook to trust the custom protocol handler outlook://, the following warning appears before either of the above errors:
Support for multiple Microsoft Exchange accounts in a single profile was added starting with Outlook 2010. With the introduction of this feature, each Exchange account is distinguished from others because the mailbox user's SMTP address is included in the Mailbox and Public Folder store names. The inclusion of this additional data in the folder structure prevents the "outlook:\\" protocol link from using the correct store/folder path.
In earlier versions of Outlook, the path of the top-level public folder is similar to the following:
\\Public Folders\All Public Folders
In Outlook 2010 and Outlook 2013, the path of the top-level public folder is similar to the following:
If user3 sends a public folder link to user4, the link must be changed to work for user4:
Article ID: 2470828 - Last Review: March 29, 2013 - Revision: 5.0