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When you try to install one of the programs listed at the beginning of this article, you may receive one of the following error messages:
Installer Terminated Prematurely
The installation package could not be opened. Contact the application vendor to make sure this is a valid installation package.
Installation wizard was interrupted.
When you click OK, Setup quits.
This problem may occur if mismatched or outdated system files are installed on the computer.
Note Microsoft Windows 95 does not meet the minimum system requirements for Works 7 and Works Suite 2002 and later. Therefore, if your operating system is Windows 95, these steps only apply to the earlier versions that are listed at the beginning of this article.
To resolve this issue, use the following methods in the order that they appear. After each step, try to install the product. If the installation is successful, go to Step 7. If the installation is not successful, proceed to the next step.
Step 1: Clean Boot
Clean booting is a little different for each version of Windows. Select the appropriate link below to view an article about how to clean boot your computer.
Microsoft Windows 98
281965 How to Troubleshoot Using the MSConfig Utility with Windows 98
MicrosoftWindows Millennium Edition (Me)
267288 How to Perform a Clean Boot in Windows Millennium Edition
Microsoft Encarta Encyclopedia 2001 Deluxe Edition, Microsoft Encarta Encyclopedia 2001 Standard Edition, Microsoft Encarta Interactive World Atlas 2001, Microsoft Encarta World English Dictionary 2001, Microsoft Works 7.0, Microsoft Works 6.0, Microsoft Works Suite 2005, Microsoft Works Suite 2004, Microsoft Works Suite 2003, Microsoft Works Suite 2002, Microsoft Works Suite 2001, Microsoft Works Suite 2000, Microsoft Works Suite 2006