Older versions of the Yahoo! Toolbar may cause Internet Explorer to crash

Symptoms
When you start Internet Explorer, you may receive one of the following error messages:

Internet Explorer has stopped working
Internet Explorer encountered a problem and needs to close

Resolution
To resolve this issue, Yahoo! and Microsoft recommend that you uninstall and then reinstall the Yahoo! Toolbar. To do this, click your operating system in this article, and then follow the steps: 

Windows 7, Windows Server 2008 and Windows Vista

In Windows 7, Windows Server 2008, and Windows Vista, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Under Programs, click Uninstall a program.

  3. Click Yahoo! Toolbar, and then click Uninstall.

  4. In the Yahoo! Toolbar Uninstall window, click Yes .

  5. Close Uninstall a program, and then restart Internet Explorer to make sure that the issue is resolved.
  6. To reinstall the Yahoo! Toolbar to the latest version, visit http://us.toolbar.yahoo.com/ , click Download Now, and then follow the steps to download and install Yahoo! Toolbar.

Windows XP

In Windows XP, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Add or Remove Programs.

  3. Click Yahoo! Toolbar, and then click Remove.

  4. Follow any confirmation prompts.
  5. Close Add or Remove Programs and then restart Internet Explorer to make sure that the issue is resolved.
  6. To re-install the Yahoo! Toolbar to the latest version, visit http://us.toolbar.yahoo.com/ , click Download Now, and then follow the steps to download and install Yahoo! Toobar.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Advanced information
Because of some changes that were made by Yahoo!, older versions of the Yahoo! Toolbar can cause Internet Explorer to crash.
Propiedades

Id. de artículo: 2485443 - Última revisión: 06/21/2014 14:59:00 - Revisión: 5.0

Windows Internet Explorer 7, Windows Internet Explorer 8, Windows Internet Explorer 9

  • kbsmbportal KB2485443
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