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The service requests to retrieve the location profile are unsuccessful if you delete the per-user level location profile in an Office Communications Server 2007 R2 environment

SYMPTOMS
Consider the following scenario:
  • You create a pool-level default location profile and a per-user location profile in a Microsoft Office Communications Server 2007 R2 environment.
  • You assign the per-user location profile to a Tanjay desk phone and to a third-party IP phone.
  • You delete the per-user location profile.
  • You restart the Tanjay desk phone and the third-party IP phone.
In this scenario, the service requests from the Tanjay desk phone and the third-party IP phone to retrieve the location profile are unsuccessful. Additionally, the third-party IP phone does not work.
RESOLUTION
To resolve this issue, install the following cumulative update:
2501719 Description of the cumulative update for Office Communications Server 2007 R2: March, 2011

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2489820 - Last Review: 03/10/2011 23:37:00 - Revision: 1.0

  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2489820
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