GPF Customizing the Start Menu Using Taskbar Properties

This article was previously published under Q249073
This article has been archived. It is offered "as is" and will no longer be updated.
When you attempt to remove a Start Menu folder by using the Taskbar Properties dialog box, you may receive a Dr. Watson error message:
An Application error has occurred and an application error log is being produced.

Exception access violation (0xc0000005), Address 0x715a5f94"
This issue can occur because of a compatibility issue with programs that use a GetDispInfo callback routine and the Accessibility Aids portion of Internet Explorer 5.01.
To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.
Note that this behavior does not occur in Internet Explorer 5.
watson dr av access violation gpf

Article ID: 249073 - Last Review: 01/10/2015 12:19:38 - Revision: 3.1

  • Microsoft Internet Explorer 5.01
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbenv kbfix KB249073