When you try to upgrade your computer to Windows Millennium Edition (Me), you may receive the following error message:
A fatal exception 0E has occurred at xxxx:xxxxxxxx in VxD SCSI1HLP If you click Cancel your computer may stop responding (hang).
This may also occur on some systems when installing any application on CD or DVD.
This issue can occur in either of the following scenarios:
You have installed a Hewlett Packard 8100i SureStor CD-Writer with the Easy CD Creator, the Easy CD Audio/Copier, or the Direct CD program.
You have a Compaq Presario model 5716 with a "DVD 113R" DVD ROM drive.
To work around this issue, use one of the following methods:
Disable the SCSI1HLP.VxD using the Microsoft Configuration Utility:
Restart your computer, press and hold down the CTRL key while Windows is starting, and then choose Safe Mode from the Startup menu.
Click Start, click Run, and then type msconfig in the Open box.
On the Static VxDs tab, click to clear the Scsi1hlp.vxd check box, click OK, and then follow the instructions to restart your computer.
NOTE: By following the steps below, any device that uses the Scsi1hlp.vxd file may not function properly or you may not be able to restart your computer. Some SCSI devices and some ATAPI devices use this file. If you are not sure if your hardware uses this file, check with your hardware manufacturer before you proceed.
Rename the Scsi1hlp.vxd file in the Windows\System\Iosubsys folder:
Restart your computer, press and hold down the CTRL key, and then choose Safe Mode from the Startup menu.
Click Start, point to Find, and then click Files or Folders.
In the Named box, type scsi1hlp.vxd, and then click Find Now.
In the list of found files, right-click the Scsi1hlp.vxd file that is located in the Windows\System\Iosubsys folder, and then click Rename.
Type scsi1hlp.old, press ENTER, and then restart your computer.
For more information about this issue, visit HP's Web site:
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