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Internet Explorer crashes when viewing an Adobe PDF file in MED-V 2.0

SYMPTOMS
When opening a PDF file within Internet Explorer 8 (IE8), Adobe Reader will give a message that the PDF file needs to be tagged. Once the tagging preference is set and the tab or the browser is closed, IE8 will crash. If MED-V is not running, this crash does not occur. 
CAUSE
Adobe is detecting MED-V as a screen reader and is enabling accessibility features.
RESOLUTION
To resolve this issue, perform one of the following steps:

In Adobe Preferences, under the Reading category, change the Page vs Document settings of the Screen Reader options to be set to For large documents, only read the currently visible pages and uncheck the confirm before tagging documents checkbox.



or

Update to the latest version of Adobe Reader. 
MORE INFORMATION
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2505021 - Last Review: 03/10/2011 15:22:00 - Revision: 2.0

Microsoft Enterprise Desktop Virtualization 2.0

  • KB2505021
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