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Data Protection Manager 2010 Consistency Check fails with "An unexpected error occurred while the job was running"

Symptoms

1. Agent Status on the Primary System Center Data Protection Manager 2010 (DPM) server shows as OK for all Agents.

2. The Consistency Check on the Primary DPM server is failing with the following error:

An unexpected error occurred while the job was running. (ID 104 Details: Access is denied (0x80070005))

3. Recovery Point creation fails with the following error:

DPM failed to communicate with the protection agent on <Server Name>because access is denied. (ID 42 Details: The targetprincipal name is incorrect (0x80090322))

4. On the Secondary DPM Server, Agent Status for the Primary shows as Unavailable.

Detailed error code: A security package specific error occurred (0x80070721
The protection agent operation failed because DPM could not communicate with the Protection Agent service on <Primary DPM Server Name>.
Detailed error code: A security package specific error occurred (0x80070721)

Cause
In a DPM 2010 primary - secondary configuration, the DPMRA service account on the primary DPM server is changed from local system to a domain user account who is also part of Local Admin group.
Resolution
To resolve this issue, DPM services should be configured to run using the Local System account on the Primary DPM server.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2506326 - Last Review: 02/11/2011 12:16:00 - Revision: 6.0

Microsoft System Center Data Protection Manager 2010

  • KB2506326
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