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Symptoms

The ActiveX Installer Service is not available in Windows Server 2008 R2. Therefore, non-administrative users cannot install approved Active-X controls without support from an administrator.

Note The ActiveX Installer Service is available in Windows 7 and in Windows Vista.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, you must have the Desktop Experience feature installed.

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Axinstsv.dll

6.1.7600.20926

114,688

17-Mar-2011

05:13

x64

Axinstsv.dll

6.1.7601.21685

114,688

17-Mar-2011

05:01

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the ActiveX Installer Service, visit the following Microsoft TechNet website:

General information about the ActiveX Installer ServiceFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_0d78636d49c6f92fe102b314042ea09f_31bf3856ad364e35_6.1.7600.20926_none_63078cb6a59f32e0.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_0dbb1b5b918fba55561135c7c37d877a_31bf3856ad364e35_6.1.7600.20926_none_ef4ab2ea168168ec.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_0de02fc43b335153e0f04644002198c3_31bf3856ad364e35_6.1.7601.21685_none_fd5d1361f70c951a.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_0feb8718e2945d3fe04480bac6e2f246_31bf3856ad364e35_6.1.7600.20926_none_b5362121fdbead0f.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_1592f64a1250947299086b2e95ae2e26_31bf3856ad364e35_6.1.7601.21685_none_877ac83ff6af63b4.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_15c71a0b1183f43fa97615bdbf7560f3_31bf3856ad364e35_6.1.7600.20926_none_3a9bbddb2fbd390c.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_236b6673e7be8c5fd518b77f4b0b9f31_31bf3856ad364e35_6.1.7600.20926_none_692e1c57ea982945.manifest

File version

Not applicable

File size

708

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_2e9ea8eb47fd9a2fd05805e68daf419c_31bf3856ad364e35_6.1.7601.21685_none_a26eea380546d431.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_39cd1a8bf8565a0c350e6ca96323956d_31bf3856ad364e35_6.1.7600.20926_none_0f050951208815f9.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_3aa02e6b86214463c3762adb48cf5953_31bf3856ad364e35_6.1.7600.20926_none_97784bc6ccf91d03.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_3b1b7f2f12a22153e7d9619ed515529e_31bf3856ad364e35_6.1.7601.21685_none_9cc774690f47381e.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_3bb01ccd3985bec680d7f72bdf62be3c_31bf3856ad364e35_6.1.7601.21685_none_133f09a2b8eff488.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_3dd57a94ad6b0475fd6813abf0d62746_31bf3856ad364e35_6.1.7601.21685_none_4c70a91615c83c50.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_42ca223151d82fbca7fc10b9be0cf822_31bf3856ad364e35_6.1.7600.20926_none_5ca3f6a4903375ee.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_4bad74066de12f9e606a082ebd242a04_31bf3856ad364e35_6.1.7600.20926_none_8089f7b3bb58de0d.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_4bbe4071334481b1deaf856d1b098733_31bf3856ad364e35_6.1.7600.20926_none_457ad4b075d533af.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_53e5e19ab5bdb5c75f2e44f2374c168b_31bf3856ad364e35_6.1.7601.21685_none_3646fe80fee93aa0.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_553e035c4541b49721ad0473565843d0_31bf3856ad364e35_6.1.7600.20926_none_87145a2a1dbf6a16.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_5e76771687cc226f074daf5ea33c5b59_31bf3856ad364e35_6.1.7601.21685_none_04b2b17863dfcbc0.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_5f10bb3f4376d5d688a05f88d2c2972c_31bf3856ad364e35_6.1.7600.20926_none_635be8ad93567b3c.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_68ec7e85337cec891f7cc4a988d937bf_31bf3856ad364e35_6.1.7601.21685_none_db9693ea151a848d.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_68f8e4d2653cf5650a755a386316afd4_31bf3856ad364e35_6.1.7600.20926_none_68e57a7ba33eff85.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_6b517110468e1462d36eaefe0aacc573_31bf3856ad364e35_6.1.7601.21685_none_2105584c232e4f35.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_6fb97b27f7e4f56223b0ff57fe80d48b_31bf3856ad364e35_6.1.7601.21685_none_fc4a1511841cc656.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_76cba2a222a5cd19df8bc5cbdb338171_31bf3856ad364e35_6.1.7600.20926_none_9a175d13b096bdfb.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_7e421eef68cb5f2afc6759b77effe51b_31bf3856ad364e35_6.1.7601.21685_none_c645670a044a2542.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_815541b7ce6f9c40f7fd62971a523b66_31bf3856ad364e35_6.1.7601.21685_none_f2215d3b05b122f6.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_87e8a405ea9ad87725f0aa9389f4034a_31bf3856ad364e35_6.1.7601.21685_none_3d32207839e19a20.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_90da99973b354fab0894340cd968822f_31bf3856ad364e35_6.1.7600.20926_none_cd23e16295b83024.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_91259df8ca0f8e3d50e200f1e33e034d_31bf3856ad364e35_6.1.7601.21685_none_87464cea382c96b6.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_936db08945c38c5ffcbb49ae5d34fde2_31bf3856ad364e35_6.1.7601.21685_none_5cff43b1fb92dfb5.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_9aeceb7ab2ac15a2f304f6b99e19024d_31bf3856ad364e35_6.1.7601.21685_none_45c514ecdd5ffaa4.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_9b2463d0241dfa6dc7c3dd5934e0a4b8_31bf3856ad364e35_6.1.7601.21685_none_69eb68f49cc580a3.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_a5113aa13ff57bfb52dd7ab518cc356b_31bf3856ad364e35_6.1.7600.20926_none_5ad65086af56be1e.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_a9355da23a222780b08e068cc7f4c791_31bf3856ad364e35_6.1.7600.20926_none_4807038849e880f5.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_b8185726c9e30903cacf44f77aa5e605_31bf3856ad364e35_6.1.7601.21685_none_a3b2e2ddc39ea8a5.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_bbc3ff4c1dbd25438190a02549de5aa4_31bf3856ad364e35_6.1.7600.20926_none_1dcab8ca76cd7e17.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_bbcfa1983c0c16560de8e1f58a68e559_31bf3856ad364e35_6.1.7600.20926_none_f044f72cbcad893c.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_c51bcc1cebcc9a0ea1ef9dff88330f57_31bf3856ad364e35_6.1.7601.21685_none_7e27fe202af5c235.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_c597cc716aa9404dea3f55f9cd97595e_31bf3856ad364e35_6.1.7601.21685_none_8b3970a340c62e00.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_c7027134e7055118e1a82e08bb36526b_31bf3856ad364e35_6.1.7600.20926_none_084a9dc032d5d43f.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_c86e795ef3e45a21e8df467fc6ee22bd_31bf3856ad364e35_6.1.7600.20926_none_a83367fbfee78280.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_ca4797342c8299d8389aedf8bc81ad35_31bf3856ad364e35_6.1.7601.21685_none_df5835a4c333c972.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_dd111f0440e960883c4ff6f9ee1b8c88_31bf3856ad364e35_6.1.7601.21685_none_d4e44ff1c4c2c832.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_eb320767aeb180112951056d2ca61a6f_31bf3856ad364e35_6.1.7601.21685_none_426bef7de6ece087.manifest

File version

Not applicable

File size

708

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_f5f05a53888a28a2c73f0cf68c4657c7_31bf3856ad364e35_6.1.7601.21685_none_07938c41c4440180.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_f78a70e86431024a39b3fe69266214ff_31bf3856ad364e35_6.1.7600.20926_none_d27a6526abdc1d3b.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_fa615c1a8d27d223707d328c8b5a9e2a_31bf3856ad364e35_6.1.7600.20926_none_d6bda0097807a9d7.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_fc2964b00ba55322e04d8eb3bc961d65_31bf3856ad364e35_6.1.7600.20926_none_b0413e3f6d35016f.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_ffdad460298b45dfe1c200e5731c01d9_31bf3856ad364e35_6.1.7600.20926_none_fddd8abe327f5d14.manifest

File version

Not applicable

File size

716

Date (UTC)

17-Mar-2011

Time (UTC)

22:37

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_ar-sa_25eee66410cbc82d.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_cs-cz_77383e87eed3f5af.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_da-dk_14721eaee519f1ae.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_de-de_119db3eae6f04648.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_el-gr_ba33e17dd605aed6.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_en-us_ba8e89e3d5ce520d.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_es-es_ba59e6c7d5f543b2.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_fi-fi_5974eb74cb0f35dc.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_fr-fr_5d115cc6c8c75a14.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_he-il_a1310468af365b02.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_hu-hu_a481dd0ead272930.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_it-it_4739530d9ff93f92.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_ja-jp_e95ed21a9314516d.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_ko-kr_8cc8aecf85851883.manifest

File version

Not applicable

File size

3,085

Date (UTC)

17-Mar-2011

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-a..llservice.resources_31bf3856ad364e35_6.1.7600.20926_nb-no_755b30045daa443f.manifest

File version

Not applicable

File size

3,085

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