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Event ID 5377 is logged on an Office Communications Server 2007 R2, Group Chat server

SYMPTOMS
The following event is logged on a Microsoft Office Communications Server 2007 R2, Group Chat server:

Log Name: Office Communications Server
Source: OCS MGC
Date: <Date>
Event ID: 5377
Task Category: (1099)
Level: Error
Keywords: Classic
User: N/A
Computer: <Computer Name>
Description:
Failed to update the database with AD changes. [121] Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.


CAUSE
This issue occurs because an INSERT query in a stored procedure is not handled correctly.
RESOLUTION
To resolve this issue, install the following cumulative update:
2491973 Update package for Office Communications Server 2007 R2 Group Chat server: March, 2011

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2512218 - Last Review: 03/10/2011 22:58:00 - Revision: 1.0

Microsoft Office Communications Server 2007 R2 Group Chat server

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