A short audio delay occurs after a RGS agent accepts a call in a Lync Server 2010 environment
Consider the following scenario:
- You deploy Microsoft Lync Server 2010 together with the Response Group Service (RGS) on a computer.
- The RGS agent uses a device that is running Microsoft Lync 2010 Phone Edition.
- A user calls the RGS, and then the RGS agent accepts the call.
This issue occurs because the RGS takes several seconds to establish a connection between the caller and the RGS agent.
To resolve this issue, install the following cumulative update:
2496325 Description of the cumulative update package for Lync 2010: April 2011
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Response Group Service, visit the following Microsoft website:
Article ID: 2517739 - Last Review: 04/04/2011 19:44:00 - Revision: 1.0
Microsoft Lync 2010 Phone Edition
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