Article ID: 251787
When you type information in a form in Internet Explorer, there may be a delay or hesitation before the insertion point appears in a text box and the text that you type is displayed. There may also be a long delay or hesitation when you move the insertion point from one box to another (the delay may be from 5 to 20 seconds).
In addition, Microsoft Outlook Express may take a long time to start.
This behavior can occur for any of the following reasons:
To resolve this behavior, use the appropriate method.
Clear Forms and Passwords Information in the AutoComplete HistoryTo clear forms and passwords information in the AutoComplete settings in Internet Explorer:
Export and Delete the ProtectedStorage ValueImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Search the hard disk for the Pstore.log file. If the file exists, there may be a problem with the ProtectedStorage registry key.
Article ID: 251787 - Last Review: June 19, 2014 - Revision: 4.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.