This article was previously published under Q251934
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When you import contacts that include X.400 e-mail addresses from a comma separated value (*.csv) file into the Contacts folder, the address type defaults to SMTP. This causes these addresses to be unusable, and generates non-delivery reports (NDRs).
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
NOTE: It is important to know that different applications export to .csv files differently. Therefore, use the sample format for correct e-mail address and e-mail type. E-mail Address and E-mail Type are the formatting critical fields.