Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

Consider the following scenario:

  • You install the TS Session Broker role service on a computer that is running Windows Server 2008.

  • You configure the Terminal Services Session Broker service to distribute sessions equally among some terminal servers.

In this scenario, sessions are not distributed correctly among the terminal servers after the Terminal Services Session Broker service runs for 25 or more days consecutively.

Cause

This issue occurs because of incorrect session deletion logic in the Terminal Service Session Broker service.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Terminalserversessiondirectoryrole.cmd

Not applicable

243

15-Mar-2011

05:24

Not applicable

Tssdis.exe

6.0.6002.22615

128,000

17-Mar-2011

13:29

x86

Tssessiondirectory.events.xml

Not applicable

393

15-Mar-2011

05:24

Not applicable

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Terminalserversessiondirectoryrole.cmd

Not applicable

243

15-Mar-2011

04:38

Not applicable

Tssdis.exe

6.0.6002.22615

157,184

17-Mar-2011

13:54

x64

Tssessiondirectory.events.xml

Not applicable

393

15-Mar-2011

04:38

Not applicable

Workaround

Workaround for Windows Server 2008

To work around this issue, restart the computer, or restart the Terminal Services Session Broker service.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

X86_568e2db39febaf8dd6d68b0eee86e61e_31bf3856ad364e35_6.0.6002.22615_none_7c6a3b378312db2b.manifest

File version

Not applicable

File size

728

Date (UTC)

17-Mar-2011

Time (UTC)

17:31

File name

X86_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6002.22615_none_f5e6bd3ee96b7dae.manifest

File version

Not applicable

File size

31,385

Date (UTC)

17-Mar-2011

Time (UTC)

15:32

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_21b619a51f695e2d2d92e6039050f22a_31bf3856ad364e35_6.0.6002.22615_none_0ed6c94d40f2cbb0.manifest

File version

Not applicable

File size

732

Date (UTC)

17-Mar-2011

Time (UTC)

17:31

File name

Amd64_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6002.22615_none_520558c2a1c8eee4.manifest

File version

Not applicable

File size

31,419

Date (UTC)

17-Mar-2011

Time (UTC)

15:36

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×