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Outlook may not start correctly when you use Windows XP

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q252304
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business site.
When you try to start Microsoft Outlook on a computer that is running Windows XP, you may receive an error message and Outlook does not start.

Error message information

Microsoft Outlook 2010

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the error report contents, you see error signature information similar to the following:

AppName: Outlook.exe
AppVer: 14.0.4760.1000
AppVer: 14.0.4760.1000
ModName: Kernel32.dll
ModVer: 5.1.2600.5512
Offset: 00012aeb

Microsoft Office Outlook 2007

Cannot open your default e-mail folders. The information store could not be opened.

Microsoft Office Outlook 2003

Cannot start Microsoft Office Outlook. Unable to open the Outlook window.

Microsoft Outlook 2002 and Microsoft Outlook 2000

Unable to open the Outlook window.
No profile has been created.
The list of Profiles cannot be loaded. An unexpected error has occurred.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

  • This wizard may be in English only, but the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To resolve this issue, follow these steps:
  1. Locate Outlook.exe.

    Outlook.exe is typically located in one of the following folders, depending on the version of Outlook that you are running:
    • Outlook 2010
      C:\Program Files\Microsoft Office\Office14
    • Outlook 2007
      C:\Program Files\Microsoft Office\Office12
    • Outlook 2003
      C:\Program Files\Microsoft Office\Office 11
    • Outlook 2002
      C:\Program Files\Microsoft Office\Office 10
    • Outlook 2000
      C:\Program Files\Microsoft Office\Office 9
  2. Right-click Outlook.exe, and then click Properties.
  3. On the Compatibility tab, click to clear the Run this program in compatibility mode for check box.

    The screen shot for Compatibility tab of OUTLOOK Properties window
  4. Click OK.
  5. Try to start Outlook.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
More information
For more information about how to create profiles in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:
195718 How to create a new e-mail profile in Outlook 2000
195723 How to create a new personal folder (.pst) file for an Internet Mail Only (IMO) e-mail account in Outlook 2000
For more information about Windows Program Compatibility mode, click the following article number to view the article in the Microsoft Knowledge Base:
292533 How to use Windows Program Compatibility mode in Windows XP
Advanced information
This issue may occur on a computer that is running Windows XP if the Outlook.exe file was configured to open by using the Windows Program Compatibility mode setting. When you set compatibility for Outlook to Windows 95 or to Windows 98/Windows Millennium Edition, Outlook displays this error message. This occurs because the location of the Outlook Profile information in the registry is different on a Windows XP-based computer than it is on a computer that is running Windows 95, Windows 98, or Windows Millennium Edition.
OL2K OL2K2 OL2K3 OL2K7 fixit fix it fixme
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 252304 - Last Review: 09/12/2013 08:01:00 - Revision: 14.0

  • Microsoft Outlook 2010
  • Microsoft Outlook 2010 with Business Contact Manager
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2007 with Business Contact Manager
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
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