Article ID: 252874 - View products that this article applies to.
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When you use the Microsoft Works Word Processor, you may experience the following symptoms:
This behavior can occur if the printer driver for your printer is outdated. Or your printer may be a dot matrix printer, and you are using high resolution settings.
To resolve this issue, use the following methods in the order in which they are presented.
Install the Latest Printer Driver for Your PrinterTo inquire about how to obtain and install the latest printer driver for your printer, contact the manufacturer of your printer.
For information about how to contact the manufacturer of your printer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Configure Your Printer to Emulate Another PrinterTo configure your printer to emulate a different printer, consult your printer manual, or contact the manufacturer of your printer.
Install a Compatible Printer DriverTo install a compatible printer driver, contact the manufacturer of your printer.
Change the Resolution to your Dot Matrix Printer