"STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED" in MrtRate.sys After Connecting to ISP

This article was previously published under Q252935
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After you make a Dial-Up Networking (DUN) connection by using Remote Access Services (RAS) with a local Internet service provider (ISP), you may receive the following error message on a blue screen:
STOP 0x0000001E (0xc0000005, 0xf3c310c, 0x00000000, 0x00000000) KMODE_EXCEPTION_NOT_HANDLED***Address f3cf310c has a base at f3cf2000 MrtRate.sys
This issue can occur after you install Intuit Quickbooks or Quicken 2000, or if you apply Microsoft Windows NT 4.0 Service Pack 6 after these products are installed.
Rename the Mrtrate.sys file in the Winnt\System32\Drivers folder, or disable the MRT Rate service in the Devices tool in Control Panel.

The Intuit Web site discusses this problem only for Microsoft Windows 95/Microsoft Windows 98 so far. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Article ID: 252935 - Last Review: 10/20/2013 17:08:40 - Revision: 1.3

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