You are currently offline, waiting for your internet to reconnect

SharePoint 2010: User on Office 2003 unable to create document from document library


Users using Office 2003 may be unable to create new documents from SharePoint 2010 document libraries. This occurs if:

  • The SharePoint 2010 Document library was created using the default selection of "Word template" and the user clicks on the New button in the document library and chooses "Document". The library uses a .DOTX file as the template for the document content type in the document library.
  • The SharePoint 2010 Document library is using content types that use templates that are .DOTX files. It works fine if the templates are .DOCX files.

Office 2003 can use the Office Compatibility Pack to open files from newer versions of Office; however, the Compatibility Pack does not open .DOTX files, but it does open .DOCX files.

The workarounds are:

  • Change the content type in the 2010 document library to make use of an template which can be read by Office 2003, such as .DOC, .DOT
  • Change the content type in the 2010 document libraryto make use of a template which can be read by Office 2003 with the Compatibility Pack installed, such as .DOCX (but not .DOTX)
  • Create the document library and choose the template "Microsoft Word 97-2003 document"
  • Use a compatible version of Office client; Office 2010 or Office 2007.
More Information

This is the error message the user sees:

Windows Internet Explorer

The document could not be created.

The required application may not be installed properly, or the template for this document library cannot be opened.

Please try the following:

1. Check the General Settings for this document library for the name of the template, and install the application necessary for opening
the template, If the application was set to install on first use, run the application and then try creating a new document again

2. If you have permission to modify this document library, go to General Settings for the library and configure a new template.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2529476 - Last Review: 05/27/2013 08:32:00 - Revision: 5.0

Microsoft SharePoint Foundation 2010

  • KB2529476