Article ID: 2529476 - View products that this article applies to.
Users using Office 2003 may be unable to create new documents from SharePoint 2010 document libraries. This occurs if:
Office 2003 can use the Office Compatibility Pack to open files from newer versions of Office; however, the Compatibility Pack does not open .DOTX files, but it does open .DOCX files.
The workarounds are:
This is the error message the user sees:
The required application may not be installed properly, or the template for this document library cannot be opened.
Please try the following:
1. Check the General Settings for this document library for the name of the template, and install the application necessary for opening
2. If you have permission to modify this document library, go to General Settings for the library and configure a new template.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2529476 - Last Review: May 27, 2013 - Revision: 5.0