Items disappear or are not visible in an Outlook folder

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Symptoms
Some or all items disappear from a given folder in Microsoft Outlook. This occurs either immediately or after a set, consistent time period.
Cause
This issue occurs if a filter was applied to the default view settings of the Outlook folder.
Resolution
The items are not actually deleted but are being filtered from view in some way. Therefore, to resolve this issue, change the filtering options in some way.

Filtering options vary. However, some of the more common filtering options are as follows:
  • Date received
  • Keywords
  • Read/Unread status
  • Sender/Recipient
  • Importance
  • Size
View options will vary slightly, depending on the version of Outlook that you are using. To change the view options in Outlook, follow these steps.

For Outlook 2010 and later versions

  1. In the ribbon, select the View tab.
  2. In the Current View area, click View Settings.
  3. Click Filter, and then review the following tabs tabs for any selections that could filter out specific messages:
    • Tasks
    • More Choices
    • Advanced

For Outlook 2007 and Outlook 2003

  1. On the menu bar, select the View menu.
  2. Rest your mouse on Current View to expand the menu.

    Note For Outlook 2003, browse to View, then to Arrange By, and then to Current View.
  3. Select Messages to remove all filtering options.

    Note The user may have changed the default views. If this seems to be the case, go to step 4.
  4. Repeat steps 1 through 3, but in step 3, select Define Views. Then, select the view that was changed, and then click Reset.

More information
For more information about how to create, change, or customize folder views in Outlook, go to the following Microsoft Office websites.

Outlook 2016 and Outlook 2013

Outlook 2010

Outlook 2007
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Article ID: 2530570 - Last Review: 12/14/2015 18:22:00 - Revision: 4.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal

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