The Application Compatibility Toolkit version 5.6 log processing server does not process logs gathered from Windows 7 or Windows Server 2008 R2 machines with Service Pack 1 installed. These logs are moved to the Failed folder on the log share and the data is not entered into the database.
This is due to the fact that the ACT 5.6 database does not have an entry describing Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1 and therefore does not recognize the operating system of the computer that created the log.
To resolve this problem, an entry describing Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1 must be added to the ACT database's Dbo.OS table. To do so, run the following SQL statement against the database that the ACT log processing service is using:
To enable the parsing of Windows 7 Service Pack 1 logs:
Once the statement is executed successfully, any logs that failed to process can be moved back to the Uncompressed folder and will be processed by the ACT log processing service.
Windows 7 Enterprise, Windows 7 Professional, Windows 7 Service Pack 1, Windows 7 Ultimate, Microsoft Application Compatibility Toolkit 5.0, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Service Pack 1, Windows Server 2008 R2 Standard