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How to find and run the Inbox Repair tool in Outlook

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

For a Microsoft Outlook 97 version of this article, see 168648.
For a Microsoft Outlook 98 version of this article, see 181167.
Summary
The Inbox Repair tool (Scanpst.exe) is designed to help repair problems that are associated with personal folder (.pst) files. The Inbox Repair tool is included on the first Microsoft Office CD-ROM.
More information
To have us find and run the Inbox Repair tool for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.

Here's an easy fix

To find and run the Inbox Repair tool, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
For Microsoft Outlook 2016 and Microsoft Outlook 2013
For Microsoft Outlook 2010,Microsoft Outlook 2007,Microsoft Outlook 2003,Microsoft Outlook 2002 or Microsoft Outlook 2000

Let me fix it myself

The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system.

For Microsoft Windows NT and Microsoft Windows 2000:
C:\Program Files\Common Files\System\Mapi\1033\NT
For Microsoft Windows 95 and Microsoft Windows 98:
C:\Program Files\Common Files\System\Mapi\1033\95
The Inbox Repair Tool installs automatically during Microsoft Outlook 2002 and Microsoft Office Outlook 2003 setup. Unlike the Microsoft Office 97 version of the tool, Microsoft Office 2000 does not place the Inbox Repair tool on a menu. To use the Inbox Repair tool, locate one of the folders by using Microsoft Windows Explorer, and then double-click the Scanpst.exe file.

The Scanpst.exe file is typically located in one of the following folders:
<disk drive>:\Program Files\Common Files\System\Mapi\1033\
<disk drive>:\Program Files\Common Files\System\MSMAPI\1033
The Scanpst.exe file for Outlook 2007 is typically located in the following folder:
<disk drive>:\Program Files\Microsoft Office\Office12
The Scanpst.exe file for Outlook 2010 is is typically located in the following folder:
<disk drive>\Program Files\Microsoft Office\Office14
The Scanpst.exe file for Outlook 2013 is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office\Office15
The Scanpst.exe file for Outlook 2013 Click-To-Run is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office 15\root\office15
The Scanpst.exe file for Outlook 2016 is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office\Office16
The Scanpst.exe file for Outlook 2016 Click-To-Run is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office\root\office16

To run the Inbox Repair Tool, follow these steps:
  1. Click Start, and then point to Find or to Search, depending upon your operating system.
  2. In the Search for files or folders named box, type scanpst.exe
  3. Double click the Scanpst.exe file to open the Inbox Repair Tool.
  4. Type the path and the file name of the personal folders (.pst) file or click Browse to locate the file by using the Windows file system.
  5. Click Start.
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Article ID: 2534513 - Last Review: 03/08/2016 04:24:00 - Revision: 7.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, Microsoft Outlook 2002 Standard Edition, Microsoft Outlook 2000 Standard Edition

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