Article ID: 253503 - View products that this article applies to.
For a Microsoft Outlook 2002 version of this article, see 287577
For a Microsoft Outlook 98 version of this article, see 253504
For a Microsoft Outlook 97 version of this article, see 253505
E-mail messages may disappear from your Inbox after they have been read, or they may begin disappearing before you read them if the preview pane is open.
Two possible causes for this behavior are:
Use one of the following methods to work around this behavior.
Cause 1To remove all filters, follow these steps:
Cause 2NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
If you are viewing your Inbox on an Exchange Server mailbox by using Outlook in the Corporate or Worgroup (CW) configuration, make sure the delivery point is set to your mailbox and not a Personal Folders File anywhere you are running Outlook.
For additional information about missing email messages, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/214634/ )Missing e-mail messages in Outlook Express
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 253503 - Last Review: June 19, 2014 - Revision: 1.0