Article ID: 253505 - View products that this article applies to.
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E-mail messages may disappear from your Inbox after they have been read, or they may begin disappearing before you read them if the preview pane is open.
Two possible causes for this behavior are:
Use one of the following methods to work around this behavior:
Cause 1To remove all filters, follow these steps:
Cause 2If you view your Inbox on an Exchange Server mailbox, verify that the delivery point is set to your mailbox and not a Personal Folders (.pst) file anywhere you are running Outlook. To do this:
For additional information about missing email messages, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/214634/EN-US/ )Missing E-Mail Messages in Outlook Express
Article ID: 253505 - Last Review: October 20, 2013 - Revision: 1.1