This article was previously published under Q253931
After restoring a database from an online backup, when you attempt to mount the database using Exchange System Manager, you may receive the following error message:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
ID no: c1041724 Exchange System Manager
The following events are logged in the application log:
Event Type: Error Event Source: ESE98 Event Category: Logging/Recovery Event ID: 619 Description: Information Store (nnnn) Attempted to attach database 'D:\Exchsrvr\MyStorageGroup\MyDatabase.edb' but it is a database restored from a backup set on which hard recovery was not started or did not complete successfully. For more information, click http://search.support.microsoft.com/search/?adv=1. Event Type: Error Event Source: MSExchangeIS Event Category: General Event ID: 9519 Description: Error 0xfffffde0 starting database "[GUID of database]" on the Microsoft Exchange Information Store. For more information, click http://search.support.microsoft.com/search/?adv=1.
The Last Backup Set check box was not selected during the restore, so hard recovery was not run.
Before the database can be mounted, hard recovery must be completed. You can run hard recovery manually with the following command:
eseutil /cc [path to directory containing Restore.env]
For example, if the path specified for the "Temporary location for log and patch files" during the restore process is C:\TempRest, the command to run hard recovery is:
eseutil /cc c:\temprest
Note You need to run eseutil.exe from the Exchsrvr\Bin directory.
After hard recovery completes, mount the database using the Exchange System Manager.
To avoid this issue, select the Last Backup Set check box during the restore process.