Cumulative Update 2 (CU2) for Microsoft System Center Service Manager 2010 Service Pack 1 (SP1) is available for download from the Microsoft Download website.
This cumulative update is a rollup of fixes for System Center Service Manager 2010 SP1. It supersedes SP1 Cumulative Update 1 (CU1) and contains a superset of the fixes that are provided in SP1 CU1. It can be applied to SP1 CU1 or directly to a Service Manager 2010 SP1 installation.
Included in this update are fixes for the following issues:
Exception when you move between views in the UI
Console stability fix while you switch between views
Knowledge search performance improvements
Console performance improvements
Improvements to grooming
A fix to the notifications infrastructure
Added ability to see affected incidents in portal
Active Directory Connector improvements
Extending a large-volume class causes the Service Manager console to stop responding indefinitely
Adding a 25th child item on a list results in an error
Fact tables that are based on relationships with properties lose data after the relationship is deleted
Cumulative update information
Cumulative Update 2 for Microsoft System Center Service Manager 2010 Service Pack 1 is available for download from the Microsoft Download website:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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You must have System Center Service Manager 2010 Service Pack 1 (SP1) installed to install this cumulative update.
This cumulative update replaces the following cumulative update:
2484853 Description of Cumulative Update 1 for System Center Service Manager 2010 Service Pack 1
Components that this cumulative update applies
This cumulative update applies to the following Service Manager components:
Service Manager Management Server (SM Server)
Data Warehouse Management Server (DW Server)
Service Manager Console
How to install this cumulative update
Important Before you install this cumulative update, we recommend that you follow these steps:
Back up the ServiceManager database, the DWDataMart database, the DWRepository database, and the DWStagingAndConfig database.
Back up the encryption keys for SM Server and for DW Server.
For more information about how to back up these databases and these encryption keys, visit the following Microsoft TechNet website:
Note This cumulative update cannot be uninstalled after you install it.
To install this cumulative update, follow these steps:
Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
Download the cumulative update to a target folder.
Note This cumulative update contains both the x86 version and the x64 version. Download the appropriate version for your system.
Open the target folder.
Right-click the SCSM2010SP1_CU_KB2542118_i386_7.0.6555.115_EN.exe file or the SCSM2010SP1_CU_KB2542118_AMD64_7.0.6555.115_EN.exe file, and then click Run as administrator.
Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
For the Data Warehouse Management Server, you have to manually start the System Center Management service after the cumulative update installation is completed.
Important If you have not installed Cumulative Update 1 (CU1), an additional step is required if you previously imported a custom management pack that defines a fact table that contains properties. In this case, you have to upgrade the custom management pack. To do this, follow these steps:
Increase the management pack version.
Reseal the management pack.
Reimport the management pack.
The MPSyncJob job then automatically syncs the reimported management pack to the data warehouse on the next synchronization, and the affected transform procedures are updated.
On a computer that has the Service Manager Authoring Tool installed, update the management packs in the Library folder of the Authoring Tool. To do this, follow these steps:
On the cumulative update download page, download the following file to the local computer on which the Authoring Tool is installed:
Double-click the .exe file, and then wait for the files to be extracted.
Locate the following folder:
%SystemDrive%\Microsoft System Center\Service Manager 2010\hotfix_KB2542118\AuthoringToolMPUpdate
Note This is where the management pack files were extracted.
Copy all files from that folder to the following folder, replacing the existing files:
If the Authoring Tool is running, restart it to load the updated management packs.
Note If you do not update the management packs in the Library folder of the Authoring Tool, and then you later try to open a management pack in the Service Manager Authoring Tool that references the updated management packs that are included with this cumulative update, you are prompted to specify the location of the updated management packs. The dialog box that is displayed may contain the following text:
Service Manager Authoring Tool Referenced management pack not found: [Name=Management Pack Name, Key Token=31bf3856ad364e35, Version=7.0.6555.101]. Click Ok to manually locate it.
How to verify a successful installation of this cumulative update
In Control Panel, open Programs and Features.
Click View installed updates.
The following item is listed:
Hotfix for Microsoft System Center Service Manager (KB2542118)
If the system is running SM Server, Self-Service Portal, or Service Manager Console, this item appears under Microsoft System Center Service Manager.
If the system is running DW server, this item appears under Microsoft System Center Service Manager DataWarehouse.
View the log files to determine whether any error occurred during the installation of the cumulative update. To do this, examine the log files in the %temp% folder.
On a x86-based system, verify the following log files in the %temp% folder: