This article was previously published under Q254220
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When you right-click a printer and then click Properties, the desktop may be redrawn but nothing else may happen (the printer properties are not displayed). General printing functionality seems to be unaffected by this behavior.
This behavior can occur if Novell Distributed Print Services is installed.
To work around this behavior, remove Novell Distributed Print Services version 4.7.
You may also see the following event ID in the Application event log.
Event ID 1002 Src: Winlogon Description: The shell stopped unexpectedly and Explorer.exe was restarted.
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