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Nothing Happens When You Right-Click a Printer and Then Click Properties

This article was previously published under Q254220
This article has been archived. It is offered "as is" and will no longer be updated.
When you right-click a printer and then click Properties, the desktop may be redrawn but nothing else may happen (the printer properties are not displayed). General printing functionality seems to be unaffected by this behavior.
This behavior can occur if Novell Distributed Print Services is installed.
To work around this behavior, remove Novell Distributed Print Services version 4.7.
More information
You may also see the following event ID in the Application event log.
Event ID 1002
Src: Winlogon
Description: The shell stopped unexpectedly and Explorer.exe was restarted.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Article ID: 254220 - Last Review: 10/26/2013 07:17:00 - Revision: 4.0

Microsoft Windows 2000 Server, Microsoft Windows 2000 Professional Edition

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