Description of the PowerPoint 2003 hotfix package

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Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article describes the Microsoft Office PowerPoint 2003 issue that is fixed in this PowerPoint 2003 hotfix package.
When you open presentations that contain layouts with background images in PowerPoint 2003, an error may occur. When the error occurs, you receive the following error message:
PowerPoint was unable to display some of the text, images, or objects on slides in the file, "filename", because they have become corrupted. Affected slides have been replaced by blank slides in the presentation and it not possible to recover the lost information. To ensure that the file can be opened in previous versions of PowerPoint, use the Save As command (File menu) and save the file with either the same or a new name.

You can determine what content has been lost by viewing the layout but not by viewing the slide content. Items that were removed will display a blank box or a box that contains "cleansed."
The fix for this issue is included in security update 2535812. For more information about security update 2535812, click the following article number to view the article in the Microsoft Knowledge Base:
2535812 MS11-036: Description of the security update for PowerPoint 2003: May 10, 2011

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by thisproblem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Supportto obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costswill apply to additional support questions and issues that do not qualify forthis specific hotfix. For a complete list of Microsoft Customer Service andSupport telephone numbers or to create a separate service request, visit thefollowing Microsoft website:Note The "Hotfix download available" form displays the languages forwhich the hotfix is available. If you do not see your language, it is because ahotfix is not available for that language.


You must have Microsoft Office 2003 Service Pack 3 installed to apply this hotfix package.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces security update 2464588, which is described in bulletin MS11-022.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

POWERPNT.EXE11.0.833564218484/20/2011 4:22 PM
PP7X32.DLL11.0.8329945449/30/2010 12:50 PM
PPTVIEW.EXE11.0.831817908081/14/2010 4:48 PM
To work around this issue, do one of the following:
  • Workaround 1: Open the affected file in PowerPoint 2007 or in PowerPoint 2010, and then delete images from Slide Master.

    To do this, follow these steps:
    1. Open the affected file in PowerPoint 2007 or in PowerPoint 2010.
    2. Click View, click Master Views, and then click Slide Master to view the Master View.
    3. Delete images that are causing the issue in each Master.

    Note If you have to use the deleted images in the slides, you must insert them directly into each slide instead of into the Master. You can edit the files in which this change is done in PowerPoint 2003.
  • Workaround 2: Open the affected file in PowerPoint 2010, and then save it as "PowerPoint Picture Presentation (.pptx)."

    To do this, follow these steps:
    1. Open the affected file in PowerPoint 2010.
    2. Click Save As, and then select PowerPoint Picture Presentation to save the file.

    Note If editing is not necessary, configure all the slides as images by using the previous procedure. The files that are saved images cannot be re-edited because all the information becomes an image when the files are converted.
  • Workaround 3: Open the affected file in PowerPoint 2007, and then save it in HTML format.

    To do this, follow these steps:
    1. Open the affected file in PowerPoint 2007.
    2. Click Save As, and then select Single File Web Page or Web Page to save the file.

     The files can be re-edited in this format in PowerPoint 2003. However, when they are saved as PowerPoint format again, the symptom will recur.
  • Workaround 4: After the error message is displayed, save a copy of the presentation, and then perform edits on the copy.
For more information about software update terminology, click the following article number to view thearticle in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 2543241 - Last Review: 11/23/2011 18:42:00 - Revision: 5.0

Microsoft Office PowerPoint 2003

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