XADM: Rules Do Not Work When Using Custom Recipient from the Global Address List

This article was previously published under Q254800
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you create a rule in Microsoft Outlook 2000 to process new e-mail messages from a custom global address list recipient (SMTP) that is not in the organization and you configure the rule to forward the e-mail messages to another custom global address list recipient (SMTP) that is not in the organization, the rule does not work and Event ID 1033 is written to the application log.
CAUSE
When you create the rule the information store uses the Distinguished Name (DN) internally to compare the addresses, instead of both the SMTP proxy address and the DN.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
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STATUS
Microsoft has confirmed that this is a problem in Exchange Server 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
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Properties

Article ID: 254800 - Last Review: 10/20/2013 17:33:11 - Revision: 4.2

  • Microsoft Exchange Server 5.5 Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbnetwork kbqfe KB254800
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