Article ID: 2548538 - View products that this article applies to.
On a computer that is running Windows 7 or Windows Server 2008 R2, you use Virtual Desktop Infrastructure (VDI) and Remote Desktop (RD) Gateway for Remote Desktop Connection (RDC) client. In this scenario, the RDC client cannot connect to MyDesktop or to VMpool by using smart card authentication. Additionally, you receive an error message that resembles the following message:
Note This issue occurs only when the you try to log on to the remote server for the first time by using the RDC client.
Your computer can't connect to the remote computer because a user name and password are required to authenticate to the Remote Desktop Gateway server instead of smart card credentials.
This issue occurs because the RDC broker does not generate the RDP File option correctly. Therefore, smart card authentication cannot be selected.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running one of the following operating systems:
(https://support.microsoft.com/kb/976932/ )Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to deploying remote desktop licensing, visit the following Microsoft TechNet website:
A step-by-step guide for deploying remote desktop licensingFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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Article ID: 2548538 - Last Review: June 15, 2011 - Revision: 1.0