Article ID: 255006
This article was previously published under Q255006
This article has been archived. It is offered "as is" and will no longer be updated.
When you install the Microsoft Office 2000 Service Release 1 (SR-1) Update, you receive the following error message:
where <path> is the path to the SR-1 Update. When you click Ignore, you receive another similar error message. If you continue to click Ignore when each error message appears, eventually an error message appears that lists each of the following files:
Error 1308. Source file not found: <path>\IE5\EN\ICWCON.CAB.
Verify that the file exists and that you can access it.
If you ignore all of these error messages, the following error message appears:
<path>\IE5\EN\IENT_S5.CAB <path>\IE5\EN\IE50EM.EXE <path>\IE5\EN\OAINST.EXE <path>\IE5\EN\NM30.CAB <path>\Support\READMORE.TXT <path>\Support\OA4514.EXE <path>\Support\Win2000\1\W2K_ARA.EXE <path>\Support\Win2000\13\W2K_HBR.EXE <path>\Support\Win2000\17\W2K_JPN.EXE <path>\Support\Win2000\17\nec98\W2KNEC98.EXE <path>\Support\Win2000\18\W2K_KOR.EXE <path>\Support\Win2000\9\W2K_ENG.EXE <path>\Support\\Non2000\HHUPD.EXE <path>\Support\Non2000\RICHEDIT.EXE <path>\Support\Non2000\OUT40.EXE <path>\Support\Non2000\Q248120.EXE <path>\Support\Non2000\OUT128.EXE <path>\Support\Non2000\OAINST.EXE <path>\Support\Non2000\GIMEFIX.EXE
Internal error 2371: Please contact product support for assistance.
This problem occurs if you try to apply the Office 2000 SR-1 Update to your administrative installation point.
To resolve this problem, download and install the Office 2000 SR-1 Administrator Update. For additional information about how to download and install the Office 2000 SR-1 Administrator Update, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/257983/ )OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.