Article ID: 2550502 - View products that this article applies to.
Assume that you insert an attachment into a Rich Text Format (RTF) email message in Microsoft Outlook 2010 or Microsoft Outlook 2013. When you print the email message, the attachment icon has a black background. Therefore, you cannot read the file name of the attachment.
Registry key informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Outlook 2010For Outlook 2010, the DisableAttachmentTransparency registry setting was introduced with the Microsoft Outlook 2010 hotfix package dated June 18, 2011 (KB2544026). For more information about the hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/2544026/ )Description of the Office 2010 hotfix package (mso-x-none.msp): June 28, 2011
After you install the hotfix package, follow these steps to enable the hotfix:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2550502 - Last Review: April 9, 2013 - Revision: 4.0