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Outlook for Mac 2011 preferences are greyed out or not visible

Symptoms
When you install Office for Mac 2011 Service Pack 1, some Outlook 2011 preference items are greyed out, inaccessible, or not visible.

For example, if you click Preferences on the Outlook menu and then click General under Personal Settings the page or the options on the page may be greyed out, or not visible.
Cause
This issue can occur when the Outlook preference file is missing or damaged.
Resolution
To resolve this issue, follow these steps:

Step 1: Quit all Microsoft Office applications

  1. On the Apple menu, click Force Quit.
  2. Select an Office application in the "Force Quit Applications" window.

    Fore Quit Application window snapshot
  3. Click Force Quit.
4. Repeat the previous steps until you quit all active applications.

WARNING When an application is force quit, any unsaved changes to open documents are not saved.

Step 2: Remove com.microsoft.outlook.plist

  1. On the Go menu, click Home.
  2. Open Library.
    Note The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  3. Open Preferences.
  4. Drag com.microsoft.outlook.plist to the desktop.
  5. Start Outlook to see whether the issue is resolved.
If the problem continues to occur, go to the next step.

Step 3: Remove com.microsoft.outlook.xxx.plist files

  1. On the Go menu, click Home.
  2. Open Library.
    Note The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  3. Open Preferences.
  4. Drag all files that use this name structure to the desktop:
    • com.microsoft.outlook.xxx.plist (where xxx is a placeholder for a name)
      Example file: com.microsoft.outlook.database_daemon.plist
  5. Start Outlook to see whether the issue is resolved.
inaccessible not visible gone disappeared clicking nothing happens
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2550893 - Last Review: 09/03/2013 08:56:00 - Revision: 5.0

  • Microsoft Outlook for Mac 2011
  • dftsdahomeportal KB2550893
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