This article was previously published under Q255715
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
If you connect an external US Robotics 56K USB modem to your computer and install the latest drivers, and you have an ATI Rage 128 video adapter installed, you may not be able to shut down Windows and you may receive fatal exception errors or general protection faults.
This issue can occur because of an incompatibility with the lastest US Robotics 56K USB modem drivers and earlier ATI Rage 128 video drivers.
To resolve this issue, install version 4.11.6114 or later of the ATI Rage 128 video drivers.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact ATI or US Robotics, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98: