This article was previously published under Q255970
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Word stops responding when an out-of-process application uses a Visual Basic (VB) OLE control (OCX) on a Visual Basic for Applications (VBA) form in Word to communicate with the application through a dynamic data exchange (DDE) link.
Word is sending a RETRYLATER message to the control, when it should be sending an ISHANDLED message.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.