This article was previously published under Q256093
This article has been archived. It is offered "as is" and will no longer be updated.
Internet Information Services (IIS) may generate an Access Violation error message in the Inetinfo.exe process if certain characters are present in a certain position of the HTTP-request header. The Inetinfo.exe process is automatically restarted if an Access Violation error message occurs in it.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
NOTE: To view the version number, right-click the file in Windows Explorer, click Properties, and then click the Version tab.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 1.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes