This article was previously published under Q256294
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Delegate rules may be disabled when those rules act on e-mail messages sent through a Simple Mail Transfer Protocol (SMTP) port.
Because a delegate rule works with Exchange Server addresses, the information store disables the rule when it encounters an error if the e-mail message is sent from non-Exchange Server address. After the rule is disabled, the rule does not start, even if the e-mail message is sent from Microsoft Outlook.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.