This article was previously published under Q256315
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During normal operation of the Exchange Server information store (Store.exe), if a non-delivery report (NDR) is returned that has a blank e-mail address and message tracking enabled, the Exchange Server information store service may stop unexpectedly with an access violation when it tries to write the message details to the tracking logs. If the correct Microsoft Windows NT and Exchange Server debug symbols are installed, the resulting Dr. Watson log may contain a stack dump that is similar to the following:
This issue can occur if the Exchange Server information store erroneously handled the NULL value for the NDR e-mail address when the Exchange Server information store attempted to write the message details to the tracking logs. This causes the Exchange Server information store to try to access invalid memory.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.