Internet Explorer Problems When RAS Services Are Disabled

This article was previously published under Q256344
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
Internet Explorer may not start and may generate an "Access violation" error message if certain Remote Access Services (RAS) services are disabled.
CAUSE
This behavior is caused by an error in how Internet Explorer checks to determine if RAS-related services are installed and started. The services are:
Remote Access Server Connection Manager
Remote Access Server Autodial Manager
RESOLUTION

Internet Explorer 5.5

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5 Service Pack 2. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
276369 How to Obtain the Latest Internet Explorer 5.5 Service Pack

Internet Explorer 5.01

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack
STATUS

Internet Explorer 5.5

Microsoft has confirmed that this is a problem in Internet Explorer 5.5. This problem was first corrected in Internet Explorer version 5.5 Service Pack 1.

Internet Explorer 5.01

Microsoft has confirmed that this is a problem in Internet Explorer 5.01. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.
Properties

Article ID: 256344 - Last Review: 01/07/2015 12:07:28 - Revision: 4.0

Microsoft Internet Explorer 5.01

  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kberrmsg kbfix kbie501presp1fix kbie550presp1fix KB256344
Feedback