This article was previously published under Q256980
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When you enter a large amount of text in a field on a custom form, you can view this information when you connect to a Microsoft Exchange Server, but you cannot view this information when you use an Offline Store files (.ost) or a Personal Folders (.pst) file.
This problem occurs because the MAPI GetProps() function that is used internally can only hold up to 4 kilobytes (KB) of data.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.