Applications or services that depend on the Remote Registry service, such as NetBackup, may stop working on a Microsoft Exchange Server 2007 server. Additionally, the following event is logged in System log:
Log Name: System Source: Service Control Manager Date: <Date> Event ID: 7011 Task Category: None Level: Error Keywords: Classic User: N/A Computer: <Computer> Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RemoteRegistry service.
This issue occurs because the threads that access the extrace data are not well synchronized by Extrace.dll. This behavior may cause a deadlock in the Remote Registry service. Therefore, applications or services that depend on the Remote Registry service stop working.
To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The Remote Registry service enables remote users to change registry settings on this computer. If this service is stopped, the registry can only be changed by local users.
For more information about extrace, visit the following Microsoft website: