Article ID: 2572010 - View products that this article applies to.
Consider the following scenario. You enable Mailbox Access Auditing in a Microsoft Exchange Server 2007 environment. You run the Test-ExchangeSearch cmdlet to test the search function. In this scenario, the Microsoft Exchange Information Store service may crash. Additionally, the following error messages are logged in Application log:
Note When this issue occurs, users cannot access their mailboxes.
Source: MSExchange Common
Message: Watson report about to be sent to dw20.exe for process id: <Process ID>, with parameters: E12N, <Build Type>, <Version Number>, store.exe, store.exe, <xxxx>, c0000005, <xxxx> , <Version number>. ErrorReportingEnabled: False
Message: The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <Address> while processing a request for user <User>.
Source: Application Error
Message: Faulting application store.exe, version <Version>, time stamp <Time Stamp>, faulting module store.exe, version <Version>, time stamp <Time Stamp>, exception code 0xc0000005, fault offset <Offset>,
process id <Process ID>, application start time <Time>.
This issue occurs because of an access violation when Mailbox Access Auditing accesses deleted temporary folders or messages that are created by using the Test-ExchangeSearch cmdlet. This behavior causes the Microsoft Exchange Information Store service to crash.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2608656/ )Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Mailbox Access Auditing for Exchange Server 2007 organizations, visit the following Microsoft website:
General information about Mailbox Access Auditing for Exchange Server 2007 organizationsFor more information about the Test-ExchangeSearch cmdlet, visit the following Microsoft website:
General information about the Test-ExchangeSearch cmdlet
Article ID: 2572010 - Last Review: January 25, 2012 - Revision: 1.0