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SBS2011: The Update Services group policy settings are not accessible

You get this error when you try to modify Update settings by clicking "Change the software update settings" on the Updates pane on SBS Console:

[Window Title]
Software Update Settings

[Main Instruction]
Cannot display Software Update Settings

The Update Services group policy settings are not accessible. For resolving this issue, please contact Microsoft Product Support.


Console.log file should have this exception:

[6876] 110618.153114.1921: Update Services: GetUpdateSchedule: GetPolicyConfiguration failed with COM error -2147418113
[6876] 110618.153114.1921: Exception:
An exception of type 'Type: Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.WsusGroupPolicyException, WSUSDataLayer, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 06/18/2011 15:31:14
Message: The Update Services group policy settings are not accessible. For resolving this issue, please contact Microsoft Product Support.
Stack:    at Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)
    at Microsoft.WindowsServerSolutions.Console.Dialogs.Updates.SettingsDialog.UpdateSettingsForm_Load(Object sender, EventArgs e)
An exception of type 'Type: System.Runtime.InteropServices.COMException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred.
Timestamp: 06/18/2011 15:31:14
Message: Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
Stack:    at GroupPolicyLib.AUPolicySetupClass.GetPolicyConfiguration(SBSPolicyType type, AUInstallationOption& pInstallationOption, Int32& piInstallationDay, Int32& piInstallationHour)
    at Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)

The exception is thrown by the function "GetPolicyConfiguration". It found something unexpected in the policy type. We have 2 policies that this function will call: "Update Services Client Computers Policy" and "Update Services Server Computers Policy"

One of the policies is either not present or has invalid name.
Make sure the name of the policy is exactly same as mentioned below:

"Update Services Client Computers Policy"

"Update Services Server Computers Policy"

If there is any change/difference in name of the policy, we see this error. After changing the name of the policy (in case mis-spelt), you need to link the policy again at the domain level.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2572373 - Last Review: 07/14/2011 17:13:00 - Revision: 1.0

Windows Small Business Server 2011 Standard

  • KB2572373
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