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SBS2011: The Update Services group policy settings are not accessible

SYMPTOMS
You get this error when you try to modify Update settings by clicking "Change the software update settings" on the Updates pane on SBS Console:

[Window Title]
Software Update Settings

[Main Instruction]
Cannot display Software Update Settings

[Content]
The Update Services group policy settings are not accessible. For resolving this issue, please contact Microsoft Product Support.

[OK]

Console.log file should have this exception:


[6876] 110618.153114.1921: Update Services: GetUpdateSchedule: GetPolicyConfiguration failed with COM error -2147418113
[6876] 110618.153114.1921: Exception:
---------------------------------------
An exception of type 'Type: Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.WsusGroupPolicyException, WSUSDataLayer, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 06/18/2011 15:31:14
Message: The Update Services group policy settings are not accessible. For resolving this issue, please contact Microsoft Product Support.
Stack:    at Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)
    at Microsoft.WindowsServerSolutions.Console.Dialogs.Updates.SettingsDialog.UpdateSettingsForm_Load(Object sender, EventArgs e)
---------------------------------------
An exception of type 'Type: System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred.
Timestamp: 06/18/2011 15:31:14
Message: Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
Stack:    at GroupPolicyLib.AUPolicySetupClass.GetPolicyConfiguration(SBSPolicyType type, AUInstallationOption& pInstallationOption, Int32& piInstallationDay, Int32& piInstallationHour)
    at Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)



CAUSE
The exception is thrown by the function "GetPolicyConfiguration". It found something unexpected in the policy type. We have 2 policies that this function will call: "Update Services Client Computers Policy" and "Update Services Server Computers Policy"


One of the policies is either not present or has invalid name.
RESOLUTION
Make sure the name of the policy is exactly same as mentioned below:


"Update Services Client Computers Policy"

"Update Services Server Computers Policy"

If there is any change/difference in name of the policy, we see this error. After changing the name of the policy (in case mis-spelt), you need to link the policy again at the domain level.


MORE INFORMATION
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Properties

Article ID: 2572373 - Last Review: 07/14/2011 17:13:00 - Revision: 1.0

  • Windows Small Business Server 2011 Standard
  • KB2572373
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