Article ID: 2572735 - View products that this article applies to.
Note Although this article may apply to many implementations in which Microsoft Exchange and BlackBerry devices interact, it is especially applicable in Microsoft Office 365 dedicated.
Because of some limitations in the integration between BlackBerry Administration Service (BAS) and Active Directory, local BAS accounts have to be created to give system administrators and Help Desk personnel access to BAS for administrative tasks.
What do you want to do?
Kinds of BAS accounts for Microsoft Online ServicesThree roles are available for customers. Each of these roles allows for a slightly different level of administrative access to BAS. The roles are as follows:
Requests for additional BAS accounts should be submitted to Microsoft Online Services Support. All new accounts will be applied to one of the three available MSO BES roles. The default accounts are called PortalBESAdmin, PortalBESHelpdesk, and PortalBESSeniorHelpdesk. If your company needs additional accounts, the accounts should be created so that they have a number appended to the user name. For example, such accounts could be named PortalBESAdmin2 and PortalBESHelpdesk2.
How to request an additional BAS accountTo request an additional BAS account, follow these steps:
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Article ID: 2572735 - Last Review: December 10, 2014 - Revision: 11.0