This article introduces a new feature to automatically stop the Microsoft Exchange Information Store service when a time-out is detected.
Currently, when a transaction lasts longer than 60 seconds on a Microsoft Exchange Server 2007 Service Pack 3 (SP3) server, a time-out detection event is logged in the Application log. This may indicate a deadlock when the transaction happens. When the deadlock occurs, the Microsoft Exchange Information Store service stops responding.
To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the update rollup, you have to create a new registry entry to enable the new feature. To have us enable the new feature for you, go to the "Fix it for me" section. If you prefer to enable the new feature yourself, go to the "Let me fix it myself" section.
Fix it for me
To enable the new feature automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Install the hotfix that is described in Microsoft Knowledge Base (KB) article 2608656 before you run this Fix it solution.
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
After you install Update Rollup 5 for Exchange Server 2007 Service Pack 3 and set the EnableTimeoutServiceStop registry key to 0x1, the Microsoft Exchange Information Store service stops automatically after a time-out is detected.
If the Exchange server is part of a cluster environment, a failover occurs after the Microsoft Exchange Information Store service stops.
If the Exchange server is not part of a cluster environment, you have to restart the Microsoft Exchange Information Store service manually after the service stops.
If you configure the recovery option of the Microsoft Exchange Information Store service to Restart the Service, the Microsoft Exchange Information Store service starts automatically after a crash.