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Unable to Print Preview Adobe Acrobat (.pdf) Files

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Symptoms
When you try to Print Preview an Adobe Acrobat (.pdf) file in Microsoft Internet Explorer for Macintosh, a Print Preview window is displayed with just a header and footer.

When you try to Print Preview an Adobe Acrobat (.pdf) file in Internet Explorer 5.5 or later for Windows (any version), you receive the following error message:
Print Preview
This document cannot be print previewed.
Cause
This issue occurs in Internet Explorer 5.5 or later for Windows (any version) because the Adobe Acrobat plug-in processes the printing of .pdf files, and Internet Explorer does not print, or preview, .pdf files.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Status
Microsoft has confirmed that this is a problem in Internet Explorer 5.0 for Macintosh. This behavior is by design for Internet Explorer 5.5 or later for Windows (any version).
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Properties

Article ID: 258106 - Last Review: 06/19/2014 07:23:00 - Revision: 3.0

  • Microsoft Internet Explorer 5.0 for Macintosh
  • kbprb KB258106
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